Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
All orders are processed within 2–5 business days. You'll receive a confirmation email once your order has shipped.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over a minimum amount. Shipping rates for other orders are calculated at checkout.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real time.

Do you ship internationally?
Yes, we ship to select international destinations. Please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage, and we'll make it right as quickly as possible.

How long does it take to receive my refund?
Once we receive your returned item and inspect it, refunds are typically processed within 5–7 business days to your original payment method.

Products

Are your products handmade or mass-produced?
Many of our pieces are artisan-crafted or sourced from carefully selected suppliers who share our commitment to quality and craftsmanship.

How do I care for my home décor items?
Care instructions vary by product. Please refer to the product description or the care label included with your item for specific guidance.

Do you restock sold-out items?
Some of our items are limited edition and may not be restocked. Sign up for our newsletter or check back regularly to stay updated on new arrivals.

Contact & Support

How can I get in touch with you?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.

Do you offer interior design or styling advice?
We love helping you create your dream space! Feel free to reach out with questions — our team is happy to offer suggestions and pairing ideas.